Get in Touch
Have a question about a product, bulk order, or your recent purchase? We're here to help make your gifting experience perfect.
Contact Information
Email Us
We aim to reply within 24 hours.
Business Hours
Monday - Friday
9:00 AM - 5:00 PM (EST)
Studio Address
123 Artisan Way, Suite 4B
New York, NY 10001
United States
Send a Message
Frequently Asked Questions
How long does personalization take?
Most personalized items are crafted and ready to ship within 3-5 business days. During peak holiday seasons, this may take up to 7 days.
Do you accept returns on custom items?
Because custom items are made specifically for you, we cannot accept returns unless the item arrives damaged or there is an engraving error on our part.
Can I change my shipping address?
If your order has not yet shipped, please email us immediately with your order number and the new address.
Do you offer bulk discounts?
Yes! We offer wholesale and corporate gifting discounts. Please visit our Wholesale page for more details.